Returns & Exchanges
At Robert Gordon, we take pride in the craftsmanship of our pottery and home goods, offering a 30-day return window for items in their original condition. If your purchase isn't the perfect fit for your home, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Secure Packaging
Carefully repackage your items in their original protective wrap and boxing to ensure they arrive back at our studio without damage.
Ship to Studio
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned ceramics, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing